Grievance Redressal Policy

If you have a complaint or concern regarding an order, a product, a service, our Platform, or the handling of your personal data, you may contact us through any of the following:

Customer Support (first point of contact):

• Email: [email protected]
• Phone: +91 84384 35908

If your concern is not resolved to your satisfaction by customer support, you may escalate it to our Grievance Officer.

In accordance with applicable law, the details of our Grievance Officer are:

Name

Mr. Ramkumar

Designation

Grievance Officer

Email

[email protected]

Phone

+91 96552 69945

Address

No 5/2, PSKL Greens, Ramarajiya Street, Palani, Dindigul, Tamil Nadu – 624601, India

To help us resolve your concern quickly, please include:

• Your name and registered contact details
• Your order number (if applicable)
• A clear description of the issue
• Any supporting information, such as photographs or screenshots

In line with the Consumer Protection (E-Commerce) Rules, 2020:

• We will acknowledge your grievance within forty-eight (48) hours of receipt.
• We will endeavour to resolve your grievance within one (1) month from the date of receipt, or sooner where possible.

For data protection grievances, we will respond within the timelines prescribed under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

If you are not satisfied with the resolution provided:

• For consumer disputes, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline.
• For data protection concerns, you may lodge a complaint with the Data Protection Board of India.

• Customer Support: [email protected] · +91 84384 35908
• Grievance Officer: [email protected] · +91 96552 69945
• Address: No 5/2, PSKL Greens, Ramarajiya Street, Palani, Dindigul, Tamil Nadu – 624601, India