Privacy Policy

This Privacy Policy describes how Jayalakshmi R, sole proprietor, trading as PSKL Greens ("PSKL Greens", "we", "us", or "our"), collects, uses, stores, shares, and protects your personal data when you use our website at https://www.psklgreens.com, our mobile application, and related services (collectively, the "Platform").

We are committed to protecting your privacy and handling your personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"), the Information Technology Act, 2000 and the rules made thereunder, and other applicable laws of India.

For the purposes of the DPDP Act, PSKL Greens is the Data Fiduciary in respect of the personal data you provide, and you are the Data Principal.

By using the Platform and providing your consent where requested, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

1. Business Details

Legal Name: Jayalakshmi R (Proprietor)
Trade Name: PSKL Greens
Constitution: Proprietorship
GSTIN: 33IDYPR0531Q1ZM
Registered Address: No 5/2, PSKL Greens, Ramarajiya Street, Palani, Dindigul, Tamil Nadu – 624601, India
Website: https://www.psklgreens.com

2. Personal Data We Collect

We collect personal data that you provide to us and data that is generated when you use the Platform, including:

a. Information you provide to us:

Name, mobile number, and email address
Delivery and billing addresses
Account login credentials
Order history, preferences, and feedback
Communications you send to our support or grievance channels

b. Transaction information:

Payment details processed through our payment gateway partner (Razorpay). We do not store your full card number, CVV, or UPI PIN; these are handled directly by the payment gateway under their own security standards.

c. Information collected automatically:

Device information, IP address, operating system, and app version
Location data (only with your permission, to enable delivery and show nearby availability)
Usage data, such as pages viewed and features used

We collect only such personal data as is necessary for the purposes described in this Policy.

3. Purposes for Which We Use Your Data

We process your personal data for the following specified purposes:

To create and manage your account
To process, fulfil, and deliver your orders
To process payments and issue invoices
To provide customer support and handle grievances
To send order updates and service-related communications
To improve the Platform, products, and services
To send promotional offers and marketing communications (only where you have consented, and you may opt out at any time)
To prevent fraud, ensure security, and comply with legal obligations

We will not use your personal data for any purpose other than those stated above without first obtaining your consent.

We process your personal data based on the consent you provide at the time of collection, or for certain legitimate uses permitted under the DPDP Act (such as fulfilling a service you have requested or complying with a legal obligation).

When we seek your consent, we provide a clear notice describing the personal data collected, the purpose of processing, how you may withdraw consent, how you may exercise your rights, and how you may file a complaint with the Data Protection Board of India. This notice is available in English and, on request, in other languages specified in the Eighth Schedule to the Constitution of India.

5. Your Rights as a Data Principal

Under the DPDP Act, you have the following rights:

Right to access – to obtain a summary of the personal data we process about you and the processing activities undertaken.
Right to correction and erasure – to request correction, completion, updating, or erasure of your personal data.
Right to grievance redressal – to have your grievances addressed by us (see Section 11).
Right to nominate – to nominate another individual to exercise your rights in the event of your death or incapacity.
Right to withdraw consent – to withdraw your consent at any time, as easily as it was given. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact us at [email protected] or our Grievance Officer (Section 11). We will respond within the timelines prescribed under the DPDP Rules.

We share your personal data only as necessary and with appropriate safeguards, including with:

Delivery partners, to fulfil and deliver your orders (limited to name, delivery address, and contact number)
Payment gateway (Razorpay), to process your payments securely
Service providers who support our operations (such as cloud hosting, SMS, and email providers) under confidentiality obligations
Government authorities, regulators, or law enforcement, where required by law or to protect our legal rights

We do not sell your personal data to any third party.

7. Data Retention and Erasure

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with legal, tax, accounting, and regulatory obligations.

In accordance with the DPDP Rules, we will erase your personal data when the purpose is no longer being served, your consent is withdrawn, or you have not engaged with the Platform for the applicable retention period — except where retention is required by law (for example, GST and accounting records).

8. Data Security

We implement reasonable security safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including encryption in transit, access controls, and secure infrastructure. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals in the manner and within the timelines prescribed under the DPDP Rules.

9. Children's Data

The Platform is intended for users aged 18 years and above. We do not knowingly collect personal data from children (persons below 18 years of age) without verifiable consent from a parent or lawful guardian, as required under the DPDP Act. We do not undertake tracking, behavioural monitoring, or targeted advertising directed at children. If you believe a child has provided us personal data without appropriate consent, please contact us so we can take corrective action.

10. Cross-Border Transfer of Data

Your personal data is primarily stored and processed in India. Where any transfer of personal data outside India is involved (for example, through cloud service providers), such transfer will be carried out in accordance with the DPDP Act and any restrictions notified by the Central Government.

11. Grievance Officer

In accordance with the DPDP Act and the Information Technology Act, 2000, the contact details of our Grievance Officer are:

Grievance Officer: Mr. Ramkumar
Email: [email protected]
Phone: +91 96552 69945
Address: No 5/2, PSKL Greens, Ramarajiya Street, Palani, Dindigul, Tamil Nadu – 624601

You may also lodge a complaint with the Data Protection Board of India if you are not satisfied with our response.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

13. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Phone: +91 84384 35908
Address: No 5/2, PSKL Greens, Ramarajiya Street, Palani, Dindigul, Tamil Nadu – 624601, India