Refund and Cancellation Policy

• You may cancel your order only before it has been picked up for delivery.
• Once an order has been picked up by our delivery partner, it cannot be cancelled.
• To cancel an eligible order, use the cancellation option on the Platform or contact our customer support before pickup.
• If you cancel an eligible order for which payment has already been made, the amount will be refunded as per the refund timelines below.

As our products are perishable, we do not offer returns or refunds simply because you have changed your mind after delivery. However, we will provide a replacement or refund in the following cases:

• The item delivered is fully damaged, or
• We delivered a different item than the one you ordered.

In such cases:

• You may choose either a replacement of the affected item or a refund.
• The refund amount will be the value of the affected item(s), after deduction of applicable taxes, delivery charges, and other charges.
• Refunds will be processed within 3 to 5 working days from the date your request is approved.

To request a replacement or refund for a damaged or incorrect item:

1. Contact our customer support promptly after delivery at [email protected] or +91 84384 35908.
2. Share your order number and a description, along with clear photographs of the damaged or incorrect item where possible.
3. Our team will review your request and confirm the resolution (replacement or refund).

We encourage you to inspect your order at the time of delivery and report any issue as soon as possible so we can resolve it quickly.

• Approved refunds will be credited to the original payment method used at the time of purchase, through our payment gateway partner, Razorpay.
• Refunds are processed within 3 to 5 working days of approval. The time taken for the amount to reflect in your account may additionally depend on your bank or payment provider.

Refunds or replacements will not be provided where:

• The cancellation request is made after the order has been picked up for delivery
• The issue is reported after an unreasonable delay that prevents verification
• Minor, natural variations in fresh produce occur (such as slight differences in size, colour, shape, or weight), which are normal and not considered defects
• The product was used, consumed, or altered before the issue was reported (except where the defect could not reasonably have been detected earlier)

If you are not satisfied with the resolution of your refund or cancellation request, you may escalate the matter to our Grievance Officer:

• Grievance Officer: Mr. Ramkumar
• Email: [email protected]
• Phone: +91 96552 69945

• Email: [email protected]
• Phone: +91 84384 35908
• Address: No 5/2, PSKL Greens, Ramarajiya Street, Palani, Dindigul, Tamil Nadu – 624601, India