Shipping and Delivery Policy

• We currently deliver in and around Tamil Nadu.
• We plan to extend our delivery services to other states over time.
• Serviceability for your location is shown on the Platform based on your delivery address or pin code. If your area is not yet serviceable, you will not be able to place an order for delivery there.

• Delivery charges, where applicable, are calculated based on factors such as order value, delivery location, and distance, and are displayed at checkout before you confirm your order.
• Any applicable GST and other charges will be shown separately at checkout.

• Estimated delivery time slots or windows are shown on the Platform at the time of placing your order.
• As we deal in fresh produce, we aim to deliver orders promptly to maintain quality and freshness.
• Delivery timelines are estimates and may be affected by factors beyond our control, such as weather, traffic, road conditions, local restrictions, product availability, or the accuracy of the delivery address provided.

You can view the status of your order through your account on the Platform. We may also send you order updates via SMS, email, or app notifications.

• Please ensure that you or an authorised person is available at the delivery address during the selected time slot.
• Our delivery partner may contact you on the registered mobile number for delivery coordination.
• Please provide accurate address and contact details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

If a delivery cannot be completed because the customer is unavailable, the address is incorrect or inaccessible, or the customer is unreachable:

• Our delivery partner may attempt to contact you and, where possible, reattempt delivery.
• For perishable items that cannot be safely re-delivered, the order may be treated as completed, and refunds may not be available in such cases of customer non-availability.

We encourage you to be available and reachable during your selected delivery window to ensure a smooth delivery.

We recommend that you inspect your order at the time of delivery. If any item is damaged or incorrect, please report it promptly as set out in our Refund and Cancellation Policy.

For any delivery-related queries:

• Email: [email protected]
• Phone: +91 84384 35908
• Address: No 5/2, PSKL Greens, Ramarajiya Street, Palani, Dindigul, Tamil Nadu – 624601, India